Refund Policy

At My Store, customer satisfaction is our top priority. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

Customers may request a return within 30 days after receiving their order. To be eligible for a return, the item must be unused, unworn, in its original condition, and include all original packaging and accessories.

Certain items may not be eligible for return due to hygiene, safety, or customization reasons. Products that have been damaged due to misuse, improper handling, or normal wear and tear may not qualify for a refund.

Return Process

To start a return, please contact our customer support team at:

Email: Support@crockorey.shop

Please include your order number, details of the product you wish to return, and the reason for your return request.

Our team will review your request and provide instructions for the return process if your request is approved.

Refund Processing

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow several business days for your bank or payment provider to complete the transaction.

Shipping Costs

Original shipping fees are generally non-refundable unless the item received was incorrect, defective, or damaged upon arrival.

Customers are responsible for return shipping costs unless the return is caused by an error on our part.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.